Twelve inspiring strategies that can revise a dying country club into a “pièce de résistance” of hospitality excellence. In the 12 Golden Keys to Hospitality Excellence, author F. H. Benzakour, Cornell graduate and Professor of Contemporary Club Management at Fairleigh Dickinson University, with twenty-five years of CEO experience in taking private clubs from black to green, shares his insights and expertise on superior management.
The twelve strategic, eye-opening approaches, include:
•Over-Invest In People—It’s an investment you’re guaranteed to reap rewards from.
•Celebrate Diversity—with people of diverse ethnicity and cultures, both members and employees.
•Be A Student of the Obvious —Instead of searching for complex resolutions, look for simple solutions to complicated problems.